Descripción del puesto
Key responsibilities:
- Develop intimate knowledge of the client's business and industry to drive usage and value-added transactions (i.e. on-boarding, use of inquiry, events attendance, etc.).
- Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract.
- Drive continuous client usage of the services purchased by ensuring the connection of key IT decisions and initiatives - such as but not limited to:
- Stimulate document usage of all clients
- Get the client to read minimum required documents within period leading up to the client’s renewal
- Ensure document usage of all clients who have not used
- Ensure the client renews their service prior to the cancellation date of the contract.
- Identify where there is service misalignment or need for additional access and work with the field Account Executives to ensure client has the correct access.
. Continually stay abreast of new product offerings and technology
Requisitos
- Bachelor's degree AND/OR 1-3 years’ work experience in a service oriented role; preferably one involving heavy phone interaction with clients
- Proven ability to build strong client relationships based on value-add service
- Evidence of over-achieving goals (top 20% performer)
- Positive attitude towards KPIs and targets
- Excellent oral and written communication skills in English and Spanish
- Well defined time management and organizational skills
- Demonstrated intellectual curiosity/inquisitive nature
- Technology knowledge preferred
- Demonstrated ability to work well under pressure
Beneficios
- Opportunity to develop your career.
- Health insurance.
- Performance-based bonus structure for meeting and exceeding annual goals.